Dell Gives U.K. Users the Finger with Screwed-Up Vostro Laptop Keyboard
Dell's apparently shipped a number of Vostro 1310 and 1510 laptops to the U.K. with a screwed-up keyboard layout. The issue was first emerged, at least Internet-wise, on a Flickr page, where a disgruntled Vostro owner showed off the funky layout.
They keys are all there. Shift, \|, Z, X. But the left shift key is too large, which pushes all the other keys too far to the right. On any other keyboard the Z is between the A and S (see picture to the right).
According to Jake Gordon, the original poster, Dell's gotten back to him with a response, as follows:
A limited number of Vostro 1310 and 1510 in Europe have been sent out with the wrong keyboard layout. We are working diligently to offer a solution to impacted customers and correct the error. Once a solution is in place, we will be contacting impacted customers directly to both apologise and instruct them on next steps. We are still investigating this issue and will come back with more detailed information as soon as possible. We have made a mistake here and will be acting as quickly as possible to find a satisfactory solution for our customers.Well, yeah, a monumental mistake. It ought to be interesting to see what Dell does. Will then send techs out to replace the keyboards? It's going to be interesting.
Posts
3 comments:
Well... actually, it's not that the shift key is too large, it's that the |\ key was incorrectly inserted to the left of the Z key.
Do you also write on this review site - http://reviews.qzizp.com/dell-gives-uk-users-the-finger-with-screwed-up-vostro-laptop-keyboard/ ? That site seems to have a lot of copied content, but in this case their review is dated prior to yours though it only just appeared.
Hello, this is dell-robert_p Community Liaison for the Small Business Community at Dell.
For some Vostro 1310 and 1510 customers in Europe, Middle East and Africa, we shipped keyboards with a non-standard layout. We apologize the error and for the inconvenience to affected customers. We are contacting all those customers and offering them a replacement keyboard at no cost.
Further details, pictures of the replacement keyboard and Dell email addresses for those who do not want to wait to be contacted, can be found on our Direct2Dell Small Business blog. http://direct2dell.com/smallbusiness/archive/2008/05/08/europe-vostro-keyboard-issue-what-we-re-doing.aspx
Thanks
Post a Comment